SPARROW Provides 24/7/365 Dual-Language Customer Support Service to Better Assist All-Size Clients

SPARROW is expanding its customers support to provide 24/7/365 for merchants and gateway users world-wide.

SPARROW, a leading global provider of payment technology, omni-channel solutions and enhanced fraud prevention, announces that, starting in May 2016, it will offer a 24/7/365 customer support with Boomtown to better assist merchants and gateway users through multiple channels. These include a toll-free number, mobile APP, SMS text messaging, emails and more.

SPARROW offers full customer care worldwide with new channels for helping clients. Clients will benefit from a professionally trained technician available by telephone, mobile app, SMS text messages and face-time around the clock, every day of the year. The average wait time for troubleshooting and technical issues are expected to be within five minutes.

Providing first-class customer service is always one of our core values, along with military-level security and crystal transparency.

Matanda Doss, CEO at SPARROW

SPARROW is pursuing an inspiring goal with Boomtown. “Providing first-class customer service is always one of our core values, along with military-level security and crystal transparency. As SPARROW grows exponentially and our technology become more sophisticated, we realize that a higher degree of customer service support is desired by our clients,” Matanda Doss, CEO at SPARROW, states. “Offering customer support via multiple channels solves the complexity of troubleshooting and other technical issues.”

SPARROW offers three different levels of customer support to our clients, software users and developers:

1.      Technical support and Troubleshooting – This is operated by professionally trained technicians at Boomtown. SPARROW clients and gateway users can easily access Boomtown via mobile app, telephone or SMS text messages.

2.      Merchant Services Inquires – This is assisted by SPARROW’s in-house operations team. The toll-free number and email contacts are also provided to reach our merchant services customer service representatives.

3.      Integration and API-related Questions –These are assisted by SPARROW’s in-house technology department.  The toll-free number, email contacts and a ticketing system are provided for support.


SPARROW is a global payment solutions innovator that delivers state of the art tools and services to merchants, Independent Sales Organizations (ISOs), and Independent Software Vendors (ISVs). Product innovation combined with superior levels of service results in increased operational efficiencies and cost-savings, Omni-channel products, and opportunities for business growth. Clients range from startup companies to multi-billion dollar enterprises. SPARROW provides highly transparent merchant account services to many verticals and all risk categories. Our cloud-based payment gateway software, military-grade security, and a user-friendly interface delivers the most comprehensive payment solution to date to merchants around the globe.